Behind the Blooms Tours

Petals, please read through these terms and conditions carefully before purchasing your ticket.

Refunds
All tickets are non-refundable.

Cancellation (by TCOF)
In the event of cancellation by Toowoomba Carnival of Flowers (such as extreme weather event), refunds will be processed via the ticketing provider.

Exchanges
Guests can exchange their tickets for alternate tour dates up to 7 days prior to departure via their Ticketbooth online account. Due to tour staffing, exchanges cannot be facilitated within 7 days of departure. Guests may choose to exchange their Behind the Blooms tickets to attend a Twilight Tour in Laurel Bank Park.

Resale
Toowoomba Carnival of Flowers (TCOF) and Ticketbooth recommend the use of Tixel, a reputable online ticket resale platform. To list unwanted tickets for sale, visit tixel.com.au. TCOF does not recommend the use of online marketplaces to sell unwanted tickets.
In the event that you sell or gift your ticket to another without using the resale facility, please be sure you/they notify info@tcof.com.au to inform tour staff of the ticketholders name.

Cancellation (by attendee)
In the event that you are unable to attend due to illness or unexpected circumstances, no refund will be issued. TCOF encourage the use of resale or exchange facilities. Please note that this is an all-weather event.

Queens Park Botanic Gardens offers accessible parking, wheelchair access and an accessible bathroom. Please note that this outdoor tour includes paved, grassed and uneven surfaces.

Behind the Blooms is an intimate, one‑hour guided walking tour of Queens Park Botanic Gardens, hosted by Toowoomba Regional Council gardeners. Guests enjoy an exclusive morning look at how Carnival’s spectacular floral displays are planned, planted and maintained, with stories and insights you won’t get from a standard garden visit.

Behind the Blooms tours run Monday to Friday during Carnival, starting Friday 18 September. Each tour runs from 8am - 9am.

Please check in at the Queens Park Botanic Gardens Info Hub (near the Ferris Wheel) by 8am sharp. Your tour guide will meet the group here before the tour begins.

Tickets are $15 per person and bookings are essential as tour numbers are limited.

Yes! Companion Card holders can purchase a ticket and present it with your Companion Card to the tour guide so your companion can enjoy complimentary entry.

Your guides are the dedicated Toowoomba Regional Council gardeners who care for Queens Park Botanic Gardens every day. They bring insider knowledge, years of hands‑on experience and access to stories you rarely get to hear.

You’ll gain a behind‑the‑scenes look at the craftsmanship and expertise behind Carnival’s floral displays — from plant selection and seasonal planning to the artistry of large‑scale installations. The focus is on how the gardens are created and maintained rather than simply viewing them.

Each tour runs for one hour (8am - 9am).

No. Behind the Blooms takes place in Queens Park Botanic Gardens and runs in the morning, offering a behind‑the‑scenes look at how Carnival’s floral displays are designed, planted and maintained. Twilight Tours are held in Laurel Bank Park in the evening, focusing on the atmosphere of the gardens after dark, plant collections and the twilight experience.

Yes, bookings are essential. Tour capacity is limited to keep the experience personal and informative.

We recommend comfortable walking shoes, weather‑appropriate clothing and sun protection. The tour takes place outdoors across paved, grassed and uneven surfaces.

Queens Park Botanic Gardens offers accessible parking, wheelchair access and an accessible bathroom. Please note that this outdoor tour includes paved, grassed and uneven surfaces.

This isn't just a walk in the park – it's an illuminating experience! The park atmosphere transforms in the evening hours, and you’ll discover a whole new side to the lovely Laurel Bank Park. Plus, your tour guide will host your journey throughout the park with plenty of information and insights.

The tour goes ahead rain, hail or shine. Please dress appropriately for the weather and bring an umbrella or raincoat if rain is forecast.

The tour is suitable for all ages, though children must be accompanied by an adult.

To help our gardeners keep the focus on sharing their knowledge and stories during the tour, dogs aren’t permitted on Behind the Blooms tours. Registered assistance animals are welcome.

Your ticket includes a one‑hour hosted tour of Queens Park Botanic Gardens. Food and refreshments are not included.