Refunds
All tickets are non-refundable.

ID Requirements
This is a licenced event and you may be asked to show photo ID to confirm you are 18+ years of age, for a wristband on entry.

Youth and Children Tickets
All youth and children must be accompanied by a parent or guardian ticketholder.

Cancellation (by TCOF)
In the event of cancellation of the event prior to commencement by Toowoomba Carnival of Flowers (such as extreme weather event), refunds will be processed via the ticketing provider. No refunds will be offered if any part of the event is cancelled due to weather or on any reasonable basis, or any cause outside the control of Council, after the commencement of the event.

Frequently Asked Questions
Exchanges
Guests can exchange their tickets for an alternate date up to 7 days prior to departure via their Ticketbooth online account (subject to ticket availability). Exchanges are only available for tickets on alternate days within FEASTival, not for exchange to other events.

Resale
Toowoomba Carnival of Flowers (TCOF) and Ticketbooth recommend the use of Tixel, a reputable online ticket resale platform. To list unwanted tickets for sale, visit tixel.com.au. TCOF does not recommend the use of online marketplaces to sell unwanted tickets.

Cancellation (by attendee)
In the event that you are unable to attend due to illness or unexpected circumstances, no refund will be issued. TCOF encourage the use of resale or exchange facilities. Please note that this is an all-weather event.
Ticket purchase and entry to FEASTival (“event”) are subject to the following conditions. The term “event” within these conditions includes reference to the area set aside for FEASTival plus any and all of the activities that take place in that area. “Entrant” includes a person who has entered the event. “Ticket holder” means any person who has purchased a ticket to the event whether they are an Entrant or not. The event organiser is Toowoomba Regional Council (“Council”).
Council reserves the right to refuse entry to or eject from the event any person who does not comply with any of these conditions.

1. Admission
a. Council reserves the right to refuse admission to any person, including any person holding a valid ticket, for reasonable cause, without notice.
b. Entrants must comply with all directions given by Council, including any directions to leave the event.

2. Change of Program
Council reserves the right to add, withdraw or substitute artists, attractions and amenities and to vary programs, seating arrangements, and audience capacity of the event.

3. Searches
Entrant’s belongings may be searched on entry to the event, or during the event. Entrants consent to such searches. Entrants may be required to leave the event if they refuse a request to have their belongings searched, and will not be refunded or otherwise compensated.

4. Footwear
Entrants must wear footwear while at the event.

5. Items Not Permitted
a. Entrants must not bring food to the event. Food items that are found during a search, or at any time during the event, will be confiscated. Council accepts no responsibility for confiscated items.
b. Entrants may not bring in alcohol, illegal drugs and controlled substances, weapons or other items deemed dangerous by Council to the event.

6. Animals
a. Entrants may not bring animals to the event, except disability assistance animals, such as guide dogs, hearing dogs, and other animals trained to assist the Entrant with a disability.
b. All disability assistance animals must be on a lead at all times while at the event. An Entrant with a disability assistance animal may be liable for any injury, loss, or damage caused by the animal at the event.

7. Recording, Transmission and Exhibition
a. Entrants agree not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event other than for private non-commercial purposes.
b. Entrants grant permission to Council to use their name, image, likeness, or statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at the event without further authorisation from, or compensation to the Entrant.

8. Offensive Behaviour
Entrants will not conduct themselves in a manner that is inappropriate, offensive to others, or illegal. Council reserves the right to refuse entry to or eject a person who conducts themselves in such a manner.

9. Alcohol and Drugs
a. The event is licensed to provide alcohol. Entrants must not bring alcohol in to the event.
b. Alcohol may be consumed in a permitted area of the event (“the permitted area”). Entrants must not consume alcohol in areas other than the permitted area. The permitted area will be signed appropriately.
c. Entrants who are under 18 years of age (“minors”) will only be permitted entry to the permitted area if accompanied by a parent / guardian who is responsible for the care and supervision of the minor whilst in the permitted area.
d. An Entrant who is 18 years or over may be given on entry to the event a wrist band to identify that they are permitted to drink alcohol at the event. Any person wishing to drink alcohol at the event may be required to provide a driver’s licence, current passport or proof of age card.
e. Any minor found drinking alcohol may, in Council’s sole discretion, be refused entry to or ejected from the event.
f. Any person supplying alcohol to a minor or any person deemed to be assisting or contributing to the supply of alcohol to a minor may, in Council’s sole discretion, be refused entry to or ejected from the event.
g. Any person who is deemed to be adversely affected by the consumption of alcohol or affected by the consumption of drugs may, in Council’s sole discretion, be refused entry to or ejected from the event.
h. Any person who is deemed to be unduly intoxicated or disorderly will, in Council’s sole discretion, not be sold any alcohol or provided with alcohol for consumption and may, in Council’s sole discretion, be refused entry to or ejected from the event.
i. Liqueurs cannot be purchased by the glass for consumption at the event. Tastings of 3ml samples are permitted.
j. Sealed containers of alcohol may be taken away from the event.
k. Unsealed containers of alcohol cannot be taken away from the event and will disposed of by security.

10. Smoking
Entrants may only smoke in a Designated Smoking Area that has signs indicating that smoking is permitted in that designated area.

11. Acceptance of Risk and Limitation of Liability
Persons purchasing tickets or entering the event do so at their own risk. Entrants and ticket holders assume all risks associated with and incidental to the event, whether before, during or after the event. The risks assumed by Entrants and ticket holders include any risks caused by Council in ensuring compliance with the Conditions of Sale of Tickets and Entry. Entrants and ticket holders waive any claims for personal injury or death against Council on behalf of Entrants and any accompanying minor.

12. Ticketing and Non-refund Policy
a. Tickets are sold on the condition that purchasers are not entitled to a refund in any of the following circumstances.
i. If you choose not to attend the event.
ii. If you are unable to attend the event for any reason, including illness.
iii. If you attend the event and are unsatisfied.
iv. If the program of the event is changed, or any parts of the event.
v. If any part of the event is cancelled due to weather or on any reasonable basis, or any cause outside the control of Council, after the commencement of the event.
vi. If you lose your ticket or do not bring your ticket to the event.
vii. If you are refused entry or ejected for any reason in accordance with the Conditions of Sale of Tickets and Entry.
b. In the event of cancellation of any part of or the entire event Council is not liable to arrange a substitute event.
c. Persons for whom a ticket is being purchased must be present when purchasing tickets from the gate.
d. You are entitled to give or sell your ticket to someone else, if you wish.
e. Council reserves the right to refuse entry to any person producing a duplicated or altered ticket.

13. Pass-outs
Pass-outs may be issued at the discretion of Council.

14. Data Use
You agree that we can collect and keep personal information about you and all ticket allocations including name, address, email, telephone number of all ticket allocation. We may need to disclose your personal information as required by law or as permitted under the Information Privacy Act 2009. The Toowoomba Regional Council’s Privacy Policy outlines how we will handle your personal information.